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managemenT WORKSHOP

what is a conflict?

What does the word 'conflict' actually mean? It comes from the Latin confligere, which means 'to collide' or 'to clash'. That is to say, something collides or clashes,—namely, the differences between people. According to the conflict expert Glasl, an interpersonal conflict is an interaction (i.e. the parties involved are connected and are usually dependent on each other in some way) in which incompatibilities are experienced by at least one party as an emotional impairment.


We pay special attention to the aspect of emotional impairment because that is what conflicts are about: feelings and emotions.

why conflict managementt?

Conflicts in the company have a negative impact on the performance and health of the employees concerned. Therefore, conflicts should be addressed and resolved at an early stage. Managers play a special role in conflict management. They should prevent negative consequences of conflicts for the company.

what do we offer

We offer conflict management workshops with a suitable mix of theory, practical examples, an exchange platform for the participants, and direct testing of the tools in the form of role plays.


Preparation (approx. two/three weeks in advance):

  • Participants are asked about a current personal conflict and a team conflict.

  • If necessary, participants can bring in their own questions or topic requests.



  • Identification of one's own conflict type (harmony lovers vs. conflict jumpers), including reflection.

  • Explanation of the term 'conflict' and transfer of knowledge about conflict types and conflict topics (theory).

  • Presentation of the conflict escalation and conflict de-escalation model according to Friedrich Glasl.

  • Presentation and testing of coaching exercises such as the meta mirror to strengthen the change of perspective and the holistic view of the conflict.

  • Presentation of an approach to conducting one's own conflict talks and moderating a conflict talk.

  • Direct work with the presented approaches and tools in small groups with the help of role play.


  • Summary of the workshop contents (reading box).

  • Dispatch of tasks and exercises to consolidate what has been learned.

How can your employees benefit?

  • They will know what a conflict is.

  • They will get to know the well-known approaches, models and methods of conflict management.

  • They will experience many best and worst practice examples of real conflicts.

  • They will actively exchange ideas with other participants from the company on the topic of conflict management in general and on specific conflicts, and discuss them confidentially in small groups.

  • They will take away new impulses on how to deal with their own conflicts or conflicts in their teams.

  • They will apply the tools shown directly with the help of role play. Values Workshop

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