what is FEEDBACK?

​

Feedback is...

... a process of giving back the effect or result of an action in order to change or reinforce the next action.

... a dialogue between people in which how a person sees another person's behaviour or performance is reflected back.

 

Feedback is not...

... provocation, gossip, evaluation, advice, praise and blame.

​

why is feedback important?

​

Why is it important to give and receive constructive, critical but also positive feedback? There are numerous reasons for this:

 

1. Clarify goals and expectations: feedback allows us to discuss and define expectations and goals together.

2. Clarify external perceptions: feedback helps us to learn more about our so-called 'blind spots' (Johari window).

3. Giving and strengthening security: feedback provides information about whether tasks have been completed correctly and where there is still room for improvement.

4. Increase motivation: both positive and (constructively) critical feedback are a sign of appreciation of the work and increase motivation.

5. Avoiding misunderstandings: unnecessary misunderstandings can be avoided through regular feedback.

6. Encourage positive behaviour: feedback in the form of praise and recognition enables employees to recognise their strengths, build on them and learn from mistakes.

7. Strengthen trust: feedback in both directions strengthens trust and builds a positive relationship.

8. Create a positive climate: feedback can create more trust and transparency of requirements, which leads to an improvement in the overall working and team climate. 

​

what do we offer

​

We offer a feedback workshop with a suitable mix of theory, practical examples, an exchange platform for participants and direct testing of the tools.

​

how does the FEEDBack workshop work?

​

Preparation (approximately two weeks before)

• Participants are asked various questions about feedback, such as: "How would you describe the feedback culture of your organisation/team?

 

Team workshop

• Explanation of the term 'feedback' and elaboration of the importance of feedback for personal development and corporate success (theory).  

• Development of a common understanding of feedback as a framework for one's own feedback culture in the organisation/team.

• Giving and receiving positive feedback with the help of the 'feedback marketplace' method.

• Impulse lecture and discussion on "Why do we find it difficult to give constructive critical feedback?"

• Identifying one's own approach to feedback and how it relates to one's childhood and cultural background.

• Presentation and direct testing of different feedback methods, such as Marshall Rosenberg's nonviolent communication (GFK) and Schulz von Thun's Four Sides model.

• Teaching of tools that can be used to strengthen the feedback culture in everyday work. 

• Direct application of theoretical and practical knowledge through the development of a joint action plan with clear responsibilities and time frames. 

 

Follow-up

• Summary of the workshop contents (reading box).

• Dispatch of tasks and exercises to deepen what has been learned.  

 

How can your employees benefit?

​

• They will get clarity about the terminology around the topic of feedback.

• They will become aware of the importance of feedback for their personal development and the success of the company.

• They will actively exchange ideas with other participants in the company on the topic of feedback and discuss the existing feedback culture in small groups.

• They will understand the connection between their own childhood and cultural background and their approach to feedback.

• They will learn how other companies have approached the topic of feedback and what changes have taken place since then. 

• They will develop their own understanding of feedback and derive common feedback rules.

• They will know methods of giving constructive critical feedback and be able to apply them.

• They will discuss what influence different cultures have on the feedback culture in their organisation/team.

• They will develop a joint action plan for themselves and their team to strengthen the feedback culture.

​