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FEEDBACK
Workshop

FEEDBACK workshop

what is FEEDBACK?

Feedback is...

... a process of giving back the effect or result of an action in order to change or reinforce the next action.

... a dialogue between people in which how a person sees another person's behaviour or performance is reflected back.

 

Feedback is not...

... provocation, gossip, evaluation, advice, praise and blame.

why is feedback important?

Why is it important to give and receive constructive, critical but also positive feedback? There are numerous reasons for this:

 

  1. Clarify goals and expectations: feedback allows us to discuss and define expectations and goals together.

  2. Clarify external perceptions: feedback helps us to learn more about our so-called 'blind spots' (Johari window).

  3. Giving and strengthening security: feedback provides information about whether tasks have been completed correctly and where there is still room for improvement.

  4. Increase motivation: both positive and (constructively) critical feedback are a sign of appreciation of the work and increase motivation.

  5. Avoiding misunderstandings: unnecessary misunderstandings can be avoided through regular feedback.

  6. Encourage positive behaviour: feedback in the form of praise and recognition enables employees to recognise their strengths, build on them and learn from mistakes.

  7. Strengthen trust: feedback in both directions strengthens trust and builds a positive relationship.

  8. Create a positive climate: feedback can create more trust and transparency of requirements, which leads to an improvement in the overall working and team climate. 

what do we offer

We offer a feedback workshop with a suitable mix of theory, practical examples, an exchange platform for participants and direct testing of the tools.

how does the FEEDBack workshop work?

Preparation (approximately two weeks before)

  • Participants are asked various questions about feedback, such as: "How would you describe the feedback culture of your organisation/team?

 

Team workshop

  • Explanation of the term 'feedback' and elaboration of the importance of feedback for personal development and corporate success (theory).  

  • Development of a common understanding of feedback as a framework for one's own feedback culture in the organisation/team.

  • Giving and receiving positive feedback with the help of the 'feedback marketplace' method.

  • Impulse lecture and discussion on "Why do we find it difficult to give constructive critical feedback?"

  • Identifying one's own approach to feedback and how it relates to one's childhood and cultural background.

  • Presentation and direct testing of different feedback methods, such as Marshall Rosenberg's nonviolent communication (GFK) and Schulz von Thun's Four Sides model.

  • Teaching of tools that can be used to strengthen the feedback culture in everyday work. 

  • Direct application of theoretical and practical knowledge through the development of a joint action plan with clear responsibilities and time frames. 

 

Follow-up

  • Summary of the workshop contents (reading box).

  • Dispatch of tasks and exercises to deepen what has been learned.  

 

How can your employees benefit?

  • They will get clarity about the terminology around the topic of feedback.

  • They will become aware of the importance of feedback for their personal development and the success of the company.

  • They will actively exchange ideas with other participants in the company on the topic of feedback and discuss the existing feedback culture in small groups.

  • They will understand the connection between their own childhood and cultural background and their approach to feedback.

  • They will learn how other companies have approached the topic of feedback and what changes have taken place since then. 

  • They will develop their own understanding of feedback and derive common feedback rules.

  • They will know methods of giving constructive critical feedback and be able to apply them.

  • They will discuss what influence different cultures have on the feedback culture in their organisation/team.

  • They will develop a joint action plan for themselves and their team to strengthen the feedback culture.

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